Frequently Asked Questions
Everything you need to know about shopping with Level Up Games.
How long does shipping take for new apparel drops?
Standard shipping typically takes 3-5 business days within the continental US. For limited edition pre-orders, please refer to the specific timeline listed on the product page.
What is your return policy for streetwear?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that exclusive collaboration items may be final sale.
How do I know which size to order?
Each product page features a detailed size guide. Most of our gaming-inspired apparel follows a standard unisex fit, but we recommend sizing up for an oversized streetwear look.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and flexible financing options like Klarna and Afterpay.
Are your garments sustainably sourced?
We prioritize quality and ethics; our premium hoodies and tees are made from sustainably sourced cotton and manufactured in WRAP-certified facilities.